The customer support that you will receive from your shared hosting company is really important, regardless if you have pre-sales questions and you are not a customer yet, or you've got some technical trouble with a current account. Timely and correct information regarding a question or an issue will save you lots of time and efforts, not mentioning that this could often be an indicator that you're ordering from a genuine web hosting provider and not from a reseller. If you buy a hosting account from a company that does not own its servers and it cannot access them right away, it's very likely that you will wait for a few days so as to receive a response to any query, which means that your sites may stay offline for quite a while. Alternatively, a provider that offers numerous options for communication and has a tech support staff available any time can assist you right away and help you reduce or entirely avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Hosting
The customer and tech support services for all of our shared hosting packages are round-the-clock, which means that you can forget about waiting for several days so as to receive assistance. In case you aren't our client yet, you can call us, chat with a representative or send an e-mail. If you do have an account, you can open a support ticket on top of the other three ways of contact. You're able to choose the best way to contact us depending on where you are or the device you're using. We can help you for almost any webhosting-related question that you may have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even then the maximum reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
You are able to try out our support services even before you aquire a semi-dedicated server account from our company as we have phone and online chat support for pre-sales, billing and basic queries. Our agents will help you select the right plan or supply you with details about our servers, so as to confirm if the system requirements for your websites are met. If you're an active client, you'll also be able to contact us via e-mail or via our ticketing system, which can be accessed via the Hepsia website hosting Control Panel. We warrant that any time you employ these 2 ways of contact, you will get a reply within less than one hour and that’s 24/7, including weekends and official holidays. In case you've used the hosting services of other suppliers, even big ones, you can compare the reply time since it usually takes a whole day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
If you purchase a VPS server from our company, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have several local telephone numbers in the United States, the UK and Australia along with a live chat service. If you're an existing customer and you need assistance with some technical issue which requires additional time to investigate or resolve, you're able to open a support ticket through your billing account or you will be able to send an email and we'll take care of the issue and send you an answer within 1 hour. The reply time is guaranteed 24/7, including weekends and holidays, still for most issues it takes no more than 30 mins to receive assistance. The support service covers your VPS plus all pre-installed software it includes, so in case you need help with third-party applications, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server through us, you'll be able to get in touch with us at any time using a number of channels and the maximum time that you will need to wait for a reply is up to 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it's a holiday or a weekend and we will support you with anything related to the applications which are pre-installed on your server. To contact us about a tech issue, you're able to open a support ticket through the Help section of your billing Control Panel or you could send us an email. If you have any common questions or you'd like to learn more about our hosting services before you order, you can employ our live chat or you could call one of the local numbers that we have in several countries worldwide. When you're looking for help with third-party software that you can't install or operate effectively, you can add the Managed Services upgrade to your package and our sysadmins will assist you.