There are several ways in which you can contact the web hosting company whose services you are using, but the one that you’ll always find no matter which company you pick is a support ticket system. It’s the least complicated means of communication for several reasons. In the event that no company representative is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably be received. Furthermore, you can copy and paste large pieces of information without needing to worry about typing errors, and in case a particular problem requires more time to be solved or a number of replies must be exchanged, all the info will be in the exact same location, so either party can always see the comments left by the other one. The drawback of using tickets to contact your hosting provider is that they’re typically separate from the hosting platform, which implies that if you need to provide info or to adhere to guidelines, you’ll have to use at least 2 different interfaces and this number could grow in case you want to administer several domains. Additionally, many web hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for an answer.
Integrated Ticketing System in Shared Hosting
In contrast with what you may find with plenty of other hosting companies, the support ticket system that we are using with our Linux shared service is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You will not have to remember several log-on credentials, as you will be able to manage your tickets and the web hosting account itself in a single location. So, if you’ve got an enquiry or face a predicament, you can contact our client service staff representatives instantly. Our system comes with a clever search option. This implies that even in case you’ve posted a large number of tickets through the years, you’ll be able to track down the one that you want without effort. Also, you can check knowledge base guides to fixing commonly experienced predicaments.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we use is integrated into the Hepsia Control Panel, which we have developed for our semi-dedicated hosting service, which implies that you won’t need a separate platform to contact our customer support staff – you can do it on the spot if you confront an obstacle. Sending a new ticket takes a few clicks and tracking down an older one is equally simple. Using our clever search option, you can swiftly find any ticket that you have already submitted. You can send a ticket at any given time whatsoever since our client care staff representatives are at your disposal 24/7 and respond in less than an hour, although it rarely takes that much to receive a response. With Hepsia, you will have everything in one single place and you can forget about needing to use two or more platforms to solve a simple problem.