There are several ways in which you can contact the web hosting company whose services you are using, but the one that you’ll always find no matter which company you pick is a support ticket system. It’s the least complicated means of communication for several reasons. In the event that no company representative is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably be received. Furthermore, you can copy and paste large pieces of information without needing to worry about typing errors, and in case a particular problem requires more time to be solved or a number of replies must be exchanged, all the info will be in the exact same location, so either party can always see the comments left by the other one. The drawback of using tickets to contact your hosting provider is that they’re typically separate from the hosting platform, which implies that if you need to provide info or to adhere to guidelines, you’ll have to use at least 2 different interfaces and this number could grow in case you want to administer several domains. Additionally, many web hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for an answer.