When your website hosting provider offers live chat support, you are able to talk to an agent in real-time and learn useful information or get a problem resolved promptly. The advantage of using chat instead of calling to talk with a live person is that you will need only a computer with Internet connection, which means that you won't pay any fees when you're in a different country or state. Furthermore, it is a lot easier to copy and paste details for instance domains, usernames or error messages in other words details which are sometimes hard to provide to the other side on the phone. The live chat is also a quicker solution to contact the hosting company's support crew as compared to using a ticketing system. Last, but not least, in case some problem needs a little more time to be resolved, you'll be able to do something else while you wait for support on the live chat, which means that you won't waste time - something that is impossible if you're on the phone.
Live Chat Support in Shared Hosting
As we believe that a lot of troubles are often resolved when you chat with a live person, we provide a live chat service for all our prospective and current customers. The chat is online every day and our support agents will assist you with a variety of questions and problems. In case you aren't our client yet, you'll be able to find out more about our shared hosting plans and the hosting environment in general to be certain that your sites will function properly on our servers. In case you already have an account and you've got some questions or you encounter any issues with some of our services, you will be able to join us on the live chat and we will provide the needed details or assist you to troubleshoot the problem. You will have to open a trouble ticket for specific problems which require longer time or the assistance of a sysadmin, still for a number of standard troubles you'll receive help right away.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is available to all our future and present customers. In case you are searching for a new hosting account, you are able to chat in real time to one of our representatives and get more information about our semi-dedicated hosting service so that you can choose the right package for your web sites. In case you already own an account with us, we will assist you in a very timely manner with billing, general and 1st level techmatters. Though sometimes you'll have to open a ticket since there're troubles that cannot be resolved on the live chat, we'll be able to help you with numerous standard tasks, like installing an e-mail account in an e-mail client or redirecting one domain name to another one. Thus, you will receive prompt assistance and you'll save plenty of time.