Though this is not the keyfactor for you to identify a dependable shared hosting supplier from a bad one and a reseller from an actual supplier, having the option to call and communicate with a live person is a sign that you are not dealing with a one-person company and that you'll be able to get in touch with somebody whenever you need assistance. The telephone support for website hosting services may range from standard to experienced, so the issues that can be resolved through a phone call vary based on the specific service provider. In most cases, these issues are more basic and feature billing or 1st level technical issues as more difficult problems generally need a support ticket where both you and the system administrators can follow what's going on with a specific situation. Nonetheless, having the option to call your supplier will save you a lot of time and efforts for the numerous small issues that will eventually show up at the time you manage your hosting account.
Phone Support in Shared Hosting
In case you decide to get one of our Linux shared service, you'll be able to connect with our support team over the phone for 14 hours per day. We can help you select the ideal plan for your web sites since we believe that it's better to discuss such matters with a live person. If you already have an account, we can help you with all your sales/billing questions and / or general issues, even with some technical problems that don't involve too much time or escalation to an administrator because it is more appropriate to open a support ticket for time-consuming matters so as to have the entire communication in one place. We have phone numbers in the United States, the United Kingdom and Australia, so you can call the one you prefer and speak with our agents.
Phone Support in Semi-dedicated Servers
When you need more details regarding the semi-dedicated hosting service that we supply, you're able to call any of the three support phone lines we have across the globe - in the U.S.A., the United Kingdom and Australia. By doing this, you have the option to check ahead of time if our solutions are suitable for your websites. In case you are already our client and you have a semi-dedicated account, you'll be able to reach us over the phone for fourteen hours daily about any kind of billing or basic queries. For entirely tech troubles you will be able to employ our ticketing system so as to get in touch with our technical support as someproblems simply require additional time to be dealt with, but we will assist you over the phone with a lot of minor technical problems as well, saving you the time and efforts.