Client Support Channels

  • 1 hour ticket response time
  • A 60–Minute Response Guarantee

  • Every single assistance request you submit to us will be attended to within maximum 60 min. If for any reason whatsoever your trouble ticket or email needs additional assistance from a sysadmin, we will without delay forward it and leave a note to notify you that your matter is being examined. If you take advantage of the Managed Servers package, any of the tasks included there will be performed at a time that suits you.

  • Top quality support service
  • A Premium Customer Service

  • Should you require help with our Site Control Panel or with any of the applications that we’ve installed on the server for you, do not hesitate to reach our technical support team anytime through the ticketing system. Plus, should you require assistance administering your dedicated web hosting server, you can order our Managed Servers package, which includes Operating System updates on a weekly basis, troubleshooting and installation services, server monitoring and rebooting services, backup disk storage space, etcetera.

  • Intuitive help center
  • An Intuitive Help Area

  • We have equipped our Site Control Panel with a fully detailed knowledge base, which offers comprehensive explanations of its features and functions. Plus, we have prepared detailed video tutorials that will further explain to you how to carry out a given action or resolve a typically experienced problem. The help articles and the tutorial videos are easily reachable from each section of the Site Control Panel via the Videos and Help buttons in the top right corner.