Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • You can find nearly all the answers to your questions in the easy–to–navigate Help Center section included in TreeCloudHost’s Site Control Panel. It includes an in–depth knowledge base with frequently asked questions and exhaustive help articles prepared by our qualified tech support staff.

  • Top quality support service
  • Instructional Video Clips

  • For people who prefer to learn how to sort out a typically encountered problem by watching an educational video clip, we have added a collection of video tutorials to our Site Control Panel. All the tutorial videos are concise and easy to follow. They offer visual presentations of different website administration techniques.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 help desk service and feature a 1–hour support ticket response guarantee. Our capable tech support engineers will be at your disposal 24–7–365 and will solve any issue that you could chance upon within maximum 60 minutes after the helpdesk ticket submission. In the majority of instances, a response will be given to you in less than twenty minutes.